Terms & Conditions

1. Client & Event Details

The client and event details that form part of this Agreement are those provided in your inquiry and confirmed on your quote, including: client name, email, phone, event type, event date, event location, estimated guest count, service package and service hours.

2. Services

Cap & Co. provides mobile bartending and event beverage services. Depending on the selected package and written quote, services may include: professional bartending service; bar setup and breakdown; bar tools and equipment; beverage and cocktail menu planning; signature cocktails and mocktails; garnish preparation; non-alcoholic mixers and beverage ingredients as specified; cups, napkins, straws, and related supplies as specified; personalized drink menus or signage where included; and general cleanup of the bar area following service.

The specific services included in the booking are those listed in the applicable package, quote, invoice, or other written agreement. Any additional services, upgrades, extended hours, staffing, supplies, or changes may result in additional fees and must be approved in writing.

3. Alcohol

Cap & Co. does not currently supply or sell alcoholic beverages.

Unless otherwise agreed in writing and permitted by applicable law, the Client or event host is responsible for purchasing and providing all alcoholic beverages.

The Client is responsible for ensuring that all alcohol is obtained, possessed, transported, and served in accordance with applicable laws, regulations, permits, venue requirements, and liquor-service requirements.

Cap & Co. reserves the right to refuse service of any beverage or to any person where required by law, venue policy, safety concerns, or responsible-service practices.

Cap & Co. does not permit or encourage service to individuals who appear intoxicated or who are not legally permitted to consume alcohol.

4. Non-Alcoholic Beverages

Mocktails and other non-alcoholic beverage options may be provided where included in the selected package or written quote.

Specific ingredients, quantities, and beverage selections will be based on the applicable quote or event plan.

The Client must advise Cap & Co. of any known allergies, dietary restrictions, or ingredient concerns before the event. Cap & Co. will make reasonable efforts to accommodate disclosed requirements but cannot guarantee an allergen-free environment or prevent cross-contact.

5. Booking and Date Reservation

An inquiry, proposal, or quote does not reserve or guarantee the Client's event date.

The event date will only be considered booked and reserved once: the Client has accepted the applicable quote and booking terms; the required deposit has been successfully received; and Cap & Co. has provided written confirmation of the booking.

Until all required steps are completed, Cap & Co. may offer the date to another client or release the date without liability.

6. Deposit and Payment

A deposit equal to 30% of the total booking price is required to secure the event date.

The 30% deposit is non-refundable, subject to any rights or remedies that cannot legally be excluded.

The remaining 70% balance is due 14 days before the event date unless otherwise agreed in writing.

The deposit will be applied toward the total booking price.

If the deposit is not received, Cap & Co. is not obligated to hold the event date.

If the remaining balance is not received by the due date, Cap & Co. may treat the booking as cancelled, subject to applicable law and the terms of this Agreement.

Additional services, upgrades, travel charges, staffing fees, guest-count changes, extended service hours, or other approved expenses may be added to the Client's balance.

Applicable taxes (13% HST) are added to all amounts payable.

The remaining balance will not be automatically charged. The Client must actively authorize and submit payment through the payment method provided by Cap & Co.

7. Cancellation by the Client

All cancellations must be submitted in writing.

If the Client cancels more than 30 days before the event date, the deposit remains non-refundable. Any remaining balance paid toward services not provided may be refunded, subject to applicable law and any approved deductions or expenses.

If the Client cancels 30 days or less before the event date, the deposit remains non-refundable and the remaining balance remains payable in accordance with the payment terms, subject to applicable law.

If the Client cancels within 14 days of the event date, the final balance is due at that stage, and payments made are non-refundable, subject to any legal rights that cannot be excluded.

Cancellations made on the event date, event-day cancellations, no-shows, or cancellations resulting from the Client's failure to provide access or required event conditions are non-refundable.

8. Rescheduling

Cap & Co. will make reasonable efforts to accommodate a request to reschedule an event.

A rescheduling request may be considered if: the request is made at least 30 days before the original event date; the requested new date is available; and the new date is within a reasonable period agreed upon by both parties.

If the requested date is unavailable, the Client may select another available date or cancel under the cancellation terms of this Agreement.

A rescheduled event may be subject to updated pricing if the package, guest count, location, service hours, staffing requirements, travel requirements, or other event details change.

9. Client Responsibilities

The Client is responsible for providing accurate and complete event information, including the event date, location, guest count, service hours, venue requirements, and requested services.

The Client must provide reasonable access to the event location for setup, service, and breakdown.

The Client is responsible for ensuring that the event location provides a sufficient, safe, and suitable space for the bar and bartending services.

The Client must notify Cap & Co. of all venue rules, restrictions, parking requirements, loading procedures, access limitations, permits, and other relevant requirements before the event.

The Client is responsible for obtaining any required venue permissions, permits, alcohol approvals, or other authorizations unless otherwise agreed in writing.

The Client must communicate any allergies, dietary restrictions, special beverage requirements, or other relevant concerns in advance.

The Client is responsible for ensuring respectful and professional treatment of Cap & Co. staff by the Client, guests, venue personnel, and other attendees.

10. Guest Count and Event Changes

The Client must provide an accurate estimated guest count.

Any changes to the guest count, event location, service hours, package, beverage selections, staffing requirements, or other event details must be communicated to Cap & Co. as soon as reasonably possible.

Significant changes may result in adjustments to the booking price, staffing, equipment, supplies, or services.

For larger events, Cap & Co. may determine that additional bartenders, staff, equipment, or service time are required. Any additional charges will be discussed with and approved by the Client before being added whenever reasonably possible.

11. Event Location and Access

The Client or venue must provide reasonable access for setup and breakdown within the agreed schedule.

The Client or venue is responsible for providing a safe and suitable bar area, required utilities, adequate lighting, parking or loading access, and all necessary venue permissions.

Delays caused by venue access issues, late access, unavailable parking, venue restrictions, unsafe conditions, or circumstances outside Cap & Co.'s control may reduce the available service time and will not necessarily result in a refund or price reduction.

12. Setup and Breakdown

Cap & Co. will arrive within the agreed setup window, provided reasonable access is available.

The Client or venue must ensure that the bar area is clear, accessible, and ready for setup.

Cap & Co. will remove its own equipment, materials, and supplies following the event.

Unless specifically included in the selected package, Cap & Co. is not responsible for cleaning the entire venue, removing general event waste, washing venue dishes, or performing cleanup outside the designated bar area.

13. Responsible Service

Cap & Co. is committed to professional and responsible beverage service.

Cap & Co. may refuse service, stop serving an intoxicated individual, refuse service where required by law or venue policy, stop service if conditions become unsafe, or end service if there is harassment, threatening behaviour, abuse, violence, unlawful conduct, or another serious safety concern.

No automatic refund will be provided where service is refused or ended because of unsafe, abusive, unlawful, threatening, violent, or inappropriate conduct by the Client, guests, venue personnel, or other attendees.

14. Client and Guest Conduct

The Client is responsible for the conduct of the Client's guests and attendees.

Cap & Co. has zero tolerance for threatening, abusive, discriminatory, harassing, violent, or unsafe behaviour toward its staff.

If the safety or well-being of Cap & Co. staff is at risk, Cap & Co. may stop providing services and leave the event location without refund.

The Client may be responsible for additional costs or damages resulting from the conduct of the Client or guests.

15. Travel and Additional Fees

Travel charges may apply depending on the event location.

The Client may also be responsible for approved parking fees, tolls, venue fees, loading fees, accommodation, additional travel expenses, or other agreed costs.

Travel and additional fees will be communicated before booking or before the expense is incurred whenever reasonably possible.

16. Weather and Unforeseen Circumstances

Cap & Co. will make reasonable efforts to provide the agreed services.

If circumstances outside Cap & Co.'s reasonable control make the event unsafe, unlawful, or impossible to service, Cap & Co. will communicate with the Client and make reasonable efforts to identify an alternative solution or reschedule the event.

Such circumstances may include severe weather, transportation disruptions, venue closure, government restrictions, public emergencies, power outages, unsafe conditions, illness, or other unforeseen events.

Any resolution will be determined in accordance with this Agreement and applicable law.

17. Cancellation by Cap & Co.

Cap & Co. may cancel or end services where providing the services would be unsafe, unlawful, impossible, or materially impractical.

If Cap & Co. cancels for reasons within its reasonable control, Cap & Co. will refund payments received for services that were not provided, subject to applicable law.

Where reasonably possible, Cap & Co. may offer an alternative date or another reasonable solution.

18. Photographs and Social Media

Cap & Co. may request permission to use photographs or videos from the event for promotional purposes, including social media, the Cap & Co. website, advertising, portfolios, and other marketing materials.

The Client selects their preference when signing the booking agreement, and Cap & Co. will respect the Client's selection.

19. Personal Property and Damage

Cap & Co. will take reasonable care of its equipment and materials.

The Client is responsible for damage to Cap & Co. equipment, supplies, or property caused intentionally, recklessly, or negligently by the Client, guests, venue personnel, or other attendees.

Cap & Co. will notify the Client of any known damage and may seek reimbursement for reasonable repair or replacement costs.

Cap & Co. is not responsible for the loss of, theft of, or damage to the Client's or guests' personal property.

20. Limitation of Liability

Cap & Co. will provide services with reasonable care and professionalism.

To the extent permitted by law, Cap & Co. will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from circumstances beyond Cap & Co.'s reasonable control.

Nothing in this Agreement excludes, limits, or waives any liability, right, or remedy that cannot legally be excluded, limited, or waived under applicable law.

21. Agreed Services and Quote

The applicable quote, package details, event information, invoice, written amendments, and approved add-ons form part of this Agreement.

Any changes to the services, pricing, event details, or responsibilities should be confirmed in writing.

In the event of a conflict between this Agreement and a later written amendment signed or approved by both parties, the later written amendment will apply to the extent of the conflict.

22. Applicable Law

This Agreement is governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.

Nothing in this Agreement is intended to remove, restrict, or waive any rights or protections available to the Client under applicable Ontario or Canadian law.

23. Agreement and Acceptance

By signing this Agreement, accepting these terms electronically, and/or submitting the required deposit, the Client confirms that the Client: has reviewed the services and pricing; understands that the 30% deposit is non-refundable, subject to applicable law; understands that the remaining 70% balance is due 14 days before the event; has reviewed the cancellation and rescheduling terms; understands that Cap & Co. does not currently supply or sell alcoholic beverages; understands the Client's responsibilities; and agrees to these Terms & Conditions and Booking Agreement.

Electronic signature, the date of acceptance and the Client's photo-permission selection are captured on the Client's private booking page at the time of acceptance.